How do I claim a promotion?
To claim a promotion, you must first log in to your account. Navigate to the promotions section, select the offer you want, and read the specific terms. Most offers require you to opt in manually before making a deposit or placing a wager. Once you have opted in and met the requirements, the reward is credited automatically.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in to the promotion before completing the deposit. Other reasons may include using a payment method that is excluded from that specific offer or not meeting the minimum requirements specified in the terms. Always check the terms link attached to the offer for eligibility details.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms. If you opt in to a new offer while another is active, it may override the previous one or prevent the new one from triggering. Please refer to the specific terms for each offer to see if they are compatible.
Where do I check the terms for a specific promotion?
Every active offer displayed in your account's promotion section contains a direct link to its specific terms and conditions. This link provides the authoritative details regarding wagering requirements, eligible games, and time limits. You can also find general rules on the main terms page.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile devices. Whether you are using a mobile browser or the official app, you can opt in, track your progress, and claim rewards through the same account promotions section available on desktop.
What happens if I forget to opt in?
If you complete a deposit or wager without opting in first, the promotion typically cannot be applied retroactively. To avoid this, always make the 'Opt In' button your first step before initiating any transaction intended to trigger a bonus.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a bonus via your account settings or by contacting support. Note that cancelling a bonus may also remove any winnings generated from that bonus. Check the terms of the specific offer for cancellation rules.
How do I find out when new promotions are released?
New offers are updated regularly in your account's promotions section. You can also stay informed by checking your account notifications or contacting our support team. We recommend checking the promotions tab frequently to see the latest available categories.